Refund policy

• All products are made-to-order and not eligible for returns or exchanges due to size/color preference
• Damaged or defective items can be reported within 30 days of delivery for a replacement or refund
• Contact me directly with photos of the issue at support@padlillycreations.com

How to Report a Problem

To request a replacement or refund for a damaged, defective, misprinted, or incorrect item:

1. Email support@padlillycreations.com within 30 days of delivery.
2. Include your full name and order number.
3. Describe the problem with the item.
4. Attach clear photographs showing the entire product, the damaged or incorrect area, and the shipping packaging.
5. Wait for confirmation before returning or disposing of the item. Please do not mail products back unless return instructions are provided.

We will review your request within 2–3 business days. If approved, we will arrange a replacement or issue a refund to your original payment method. Approved replacements are typically submitted for production within 2–5 business days. Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

Order Cancellations

Because every product is made to order, cancellation or modification requests must be submitted within 24 hours of purchase. Because production may begin sooner, cancellation or modification cannot be guaranteed once an order has entered production.

Return Shipping

If we determine that a physical return is required, return instructions will be provided by email. Customers should not send items back without prior authorization. Approved claims involving damaged, defective, misprinted, or incorrect items will not require the customer to pay return-shipping costs.