HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Every product is made to order. Production typically takes 2–7 business days.
Estimated shipping time after production:
• United States: 3–7 business days
• International: 10–20 business days
Total delivery time includes both production and shipping. These timeframes are estimates and may be affected by carrier delays, customs processing or circumstances outside our control.
WILL I RECEIVE TRACKING INFORMATION?
Yes. Tracking information will be emailed to the address used during checkout once it becomes available.
Tracking may take 24–48 hours to begin showing movement after the shipping label is created.
CAN I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to change or cancel an order. We recommend contacting us within 24 hours.
Because orders can enter production quickly, changes and cancellations cannot be guaranteed after production begins.
CAN I CHANGE MY SHIPPING ADDRESS?
Contact us immediately if you entered an incorrect shipping address. We will try to correct it before production or shipping begins, but changes cannot be guaranteed once an order has entered fulfillment.
Customers are responsible for reviewing their shipping information before submitting an order.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Because our products are made especially for each customer, we cannot accept returns or exchanges for a change of mind, an incorrect phone model, or an accidentally selected size.
If your order arrives damaged, defective or incorrectly produced, contact us within 30 days of delivery so we can help.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR DEFECTIVE?
Please contact us within 30 days of delivery and include:
• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging and shipping label
Please keep the product and packaging until the issue has been reviewed.
WHAT IF MY PACKAGE IS LOST, DELAYED OR MARKED DELIVERED?
First, check around your property, ask household members or neighbors, and contact the shipping carrier using your tracking number.
If the package still cannot be located, contact us within 30 days of the estimated delivery date. Include your order number and tracking information so we can investigate.
DO YOU SHIP INTERNATIONALLY?
We currently ship to the United States and select international destinations. Available shipping destinations and charges will appear during checkout.
International customers are responsible for any applicable customs duties, taxes or import fees charged by their country.
WHY DO COLORS LOOK SLIGHTLY DIFFERENT IN PERSON?
Colors can vary slightly because computer and phone screens display colors differently. Small differences may also occur during printing and production.
These normal variations are not considered manufacturing defects.
ARE THE JOURNALS LINED?
Yes. Our Goddess hardcover journals contain 150 lined pages and feature matte full-wrap artwork across the front cover, spine and back cover.
Journal specifications are also listed on each individual product page.
HOW DO I SELECT THE CORRECT PHONE CASE?
Choose your exact phone model from the options on the product page before adding the case to your cart.
Phone cases are model-specific. Please check your phone’s settings or original packaging if you are unsure which model you own.
DO THE PHONE CASES SUPPORT WIRELESS CHARGING?
The Tough Cases support standard wireless charging on compatible devices. They are not designed as MagSafe cases unless the individual product listing specifically states otherwise.
DOES THE ARTWORK LOOK IDENTICAL ON EVERY PHONE MODEL?
The artwork position can vary slightly between phone models because camera openings, buttons and case dimensions are different. We adjust each design to preserve the important parts of the artwork whenever possible.
HOW ARE YOUR PRODUCTS MADE?
Our artwork and product designs are created for Padlilly Creations. Products are made to order by trusted production partners who print, assemble and ship each item.
Making products to order helps us offer more designs while reducing unnecessary inventory.
DO YOU OFFER PERSONALIZATION?
Personalization is available only when it is specifically shown as an option on the product page. If a listing does not include a personalization field, the product will be created with the design displayed in its photographs.
HOW CAN I CONTACT PADLILLY CREATIONS?
Use our Contact page or email support@padlillycreations.com. Include your order number if your message concerns an existing purchase.
We aim to respond to and review customer-service requests within 2–3 business days. Sending multiple messages about the same issue may delay the response.